Top Tips To Improve Intranet User Experience

Many organizations today recognize the advantages of having an intranet system in their office and how it makes operations much more straightforward.

Because most of the office work today is online– data keeping, communications, documents, and much more, the software is used much more than you would realize.

A lot is dependent on this digital platform when a company uses one. 

But due to this dependence on the intranet software to connect your employees, along with its features and structures, its user experience plays a vital role.

The software used majorly to streamline work for employees and create communication across the board needs to provide a decent user experience (UX). 

Here are x tips that you can follow to improve your intranet user experience:

Learn What The Users Need

Employees of the company are the users of intranets, and their needs should be your focus.

Try to understand their demands in the context of the business. Just like every business is unique, with particular requirements, so does the intranet it uses.

Each should be customized to the users’ needs and adjusted to how the business operates and interacts with its staff.

Another organization may not use a set of features that one company finds to be ideal.

The employee community’s restricted nature makes it easier to profile the intranet’s functionality.

You design it for employees you are familiar with and know a lot about, not for users who are strangers to one another. 

Pay Attention To The Home Page

The home page should receive extra consideration while planning and building an intranet because that is the first thing that the user accesses.

It makes the most significant subpage on the entire website. It is crucial that it is readable and attractive and that the employee can easily locate the information that needs their attention.

The most vital features should be at the front of the intranet home page. As a result, the user won’t have to waste time looking around the page.

Reduce Tool Time

The time a user spends performing tasks that a machine can perform more effectively is known as tool time.

In essence, it is what makes an employee’s day wasteful. Your staff should be more productive and this wasted time should be diminished with a robust intranet.

The more automated tasks, the more time your users can devote to thinking things through that will advance your business.

Explore Personas And Scenarios

Personas are fictional characters created based on the potential users of your platform. Consider a user who enters the intranet with a certain objective in mind. 

How does that procedure appear? How many steps must they take to locate what they require?

Is the navigational grouping functional while beginning the procedure? Try out a different situation for the same persona now.

What else might they be looking for or attempting to perform on the website?

The site is probably not very straightforward and not providing a decent intranet UX if it’s too sophisticated and they have to use the search bar in the corner.

You can uncover possibilities to make procedures easier for the users by mapping various scenarios to achieve multiple goals.

Implement Lean Design

Complex websites with intricate visuals and scrolling are a thing of the past.

Websites are becoming more and more simplified and straightforward every day as a result of the Lean UX Manifesto’s emergence.

Your website’s design is the foundation of your corporate communication portal, and applying lean design concepts will help you give your employees a better user experience.

The essential pointers to remember are as follows:

Get User Input

User testing and feedback on what is and isn’t working should be used to inform design.

Make sure your website is developed with the interests of all users in mind. Intranet users do not all have the same demands or interests.

Have A Nimble Design

Designing nimbly means that not everything needs to be made public. For a lean design that users won’t find overbearing, hide the text-heavy content in menus and labels.

Monitor The Intranet Regularly

It is crucial to keep an eye on employee behaviour and website traffic. Such observations will provide information on how intranet users interact with the system. You may learn: 

  • What content is being searched for?
  • How much time do users spend on particular subpages when they access the intranet?
  • Which devices do they use to access your website and many other things?

This information will allow you to attend to the user experience design in a more well-informed way, where you can focus on areas that really need attention and fixing.


While these are just a few tips, you might encounter issues specific to your intranet.

But one thing is for sure; the user experience makes all the difference to the intranet in your organization. You must have the solutions ready. 

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