Data analytics lets us predict consumer behavior. Psychology allows us to gain insight into how humans think and make choices.
Art enables us to plan creative customer engagement strategies. And technology facilitates effective communication throughout the buyer’s journey.
The key to effective marketing, whether B2B or B2C, is the strategic integration of these and other tools.
Here are some strategies, tools, and platforms for thriving in today’s customer-centric economy.
1. Conduct Market Research And Competitive Analysis
Analyzing your current market conditions is the first step in creating your marketing strategy.
Competitive Analysis identifies your top competitors and their market position. As a result, you’ll better understand where you stand and how to grow your company.
Knowing what sets you apart from the competition requires conducting thorough market research and analyzing the industry.
You can then use this knowledge to attract, retain, and develop your target market. Keep the following in mind as you go through this process:
- Does the market need our product/service?
- Which companies are the competition, and which are targeting a different market?
- What is our market share, and can we increase it?
- What are your competitors’ strategies?
- How can you learn from their strategy?
2. Develop A Marketing Funnel
The marketing funnel is the path a potential client takes to become a repeat buyer.
It begins with their initial encounter with your brand or product, continues through their purchase, and culminates in their advocating for your business.
Let’s dissect the six stages of the marketing funnel.
1. Lead Generation
Brand awareness requires various marketing methods based on your business’s industry. Lead generation tools include:
- SEO
- Content Marketing
- Advertising
- PR
- Direct Mail
These have been known to turn first-contact viewers into potential leads, enabling the sales funnel in the first place.
To do this, they must be able to provide value to your target audience. No amount of catchy advertising can sway consumers if they don’t know what you really offer.
They also work in diverse ways. With public relations or PR, you use promotional material to build your business’s goodwill, engaging your target audience ethically and emotionally.
Meanwhile, direct mail lets you target your best prospects to provide information and calls to action they may find interesting.
Search engine optimization or SEO is a catch-all for techniques that help brands rank highly on search engines for greater traffic.
Perhaps one of the most prevalent methods is content marketing. It uses optimized content to raise brand awareness, draw the attention of viewers, and convert them into customers.
Like other lead generation tools, content marketing, especially for B2B companies, requires planning and preparation to ensure success.
Working with reliable professionals specializing in B2B content marketing should help you achieve the results you need to grow your business.
In-person activities, like trade events and direct marketing campaigns, including flyers and billboards, are also helpful in raising awareness.
2. Discovery Stage
It occurs before a consumer ever engages with a brand. Here’s your chance to get their attention.
You’ll need a compelling website and social media content to bring consumers to the next stage of the funnel.
3. Consideration Stage
At this pivotal moment, the consumer decides whether to buy, subscribe, or sign up. Special offers, free trials, email campaigns, and case studies are all effective methods.
Engaging previous website visitors with remarketing or retargeting may be all it takes to convince them.
4. Relationship-Building
This stage is crucial for turning one-time buyers into brand advocates. Include your company’s social media links and offer a mailing list subscription option in the transaction confirmation email.
And even if clients haven’t joined your email list or followed you on social media, a solid PR campaign will keep your brand in their minds.
There are other methods you can use to build good relationships. For instance, recognizing your loyal clients and offering perks makes them more likely to continue doing business with you.
Also, consider providing real-time video chat for customer support. It’s a concrete way to form connections online with your clients.
5. Retention
Keeping your clientele happy is critical to your continued success. Convincing clients to buy again should be easy if you keep them engaged.
A surprise offer or gift, email timed to birthdays, and using customer care interactions to upsell are excellent client retention methods.
Customers stay loyal because the personal touch makes them feel invested in your brand.
3. Formulate Your Creative Plan
The brain can process visuals at a rate 60,000 times faster than it can process words.
And images can double post engagements. Visuals are much more memorable than written words for most of us.
The Picture Superiority Effect is a concept used to describe this bias for certain types of visual content.
However, a creative design strategy involves more than just the visual and aesthetic elements of printed materials like commercials and brochures.
It includes advertisements, social media and website pages, packaging, in-store displays, and sales materials.
Your brand’s content must represent your audience’s values, personalities, beliefs, and interests. Every element must appeal to their hearts and minds to engage shoppers.
4. Measure Results
Web analytics explores website, social media, and other online marketing statistics to understand customer behaviors and improve results.
You can’t manage what you don’t measure, and that adage rings true online.
Do you know whether your site gets more visitors from social media or organic search?
Whether you get more sales from cat-related posts than dog-related ones? If not, you’re wasting marketing cash and time.
Review these qualitative marketing data using monitoring tools.
- Customer engagement
- Customer sentiment
- Brand reputation
- Customer relationship quality
- Industry positioning vs. competitors
However, you must safeguard customer data. If your organization doesn’t protect client data, hackers could steal it, resulting in lost customers, penalties, litigation, and more. Secure consumer data by:
- Only collecting essential data
- Restricting data access
- Keeping data in encrypted cloud storage
All companies—B2B and B2C—need a winning marketing plan. Use this guide to launch a new product, meet your goals, and improve your marketing strategy.